Accessibility Statement for Rubbish Collection Kingston upon Thames

This accessibility statement applies to the online information and digital services we provide in connection with rubbish collection in Kingston upon Thames. We want as many people as possible to be able to use our digital content to find out about waste and recycling collections, book collections, and request support in an accessible way.

Our aim is that everyone, including disabled people, older residents, and people using assistive technology, can access clear and reliable information about rubbish collection in Kingston upon Thames without unnecessary barriers.

Our accessibility commitment

We are working to ensure that our online rubbish collection information for Kingston upon Thames is as accessible as possible and that it follows recognised best practice. Our goal is for our core pages and key service journeys to meet the Web Content Accessibility Guidelines version 2.1 AA standard. These guidelines explain how to make web content more accessible for people with a wide range of access needs, including visual, hearing, motor, and cognitive impairments.

While we cannot guarantee that every individual page or document fully meets WCAG 2.1 AA at all times, accessibility is an ongoing priority for us and we are committed to regular improvement and review.

How we support screen reader users

Our rubbish collection content for Kingston upon Thames is designed to work with common screen readers and other assistive technologies. We use clear headings, descriptive page titles, and meaningful text labels so that residents using screen readers can understand the structure of each page and move quickly to the information they need.

Where possible, we avoid using images to convey essential information about collection days, service updates, or contact details. When images are used to support our rubbish collection information for Kingston upon Thames, we aim to provide alternative text so that screen reader users receive the same essential content.

Keyboard navigation and focus

We design and test our key rubbish collection journeys so they can be used with a keyboard alone, without requiring a mouse or touch screen. Users should be able to move logically through menus, forms, and buttons using the tab, arrow, and enter keys, and to see where the keyboard focus is positioned at all times.

Interactive elements such as forms for booking or changing a rubbish collection in Kingston upon Thames are designed with clear focus states and labels to support keyboard-only users, screen reader users, and those who use alternative input devices.

Improving accessibility

We recognise that digital accessibility is an ongoing process. We regularly review our pages related to accessible rubbish collection in Kingston upon Thames and make improvements where we identify issues or receive feedback. This may include updating headings, improving colour contrast, simplifying language, and ensuring that new features meet WCAG 2.1 AA standards wherever practical.

If you experience barriers when trying to get information about rubbish collection services, we want to hear from you so that we can put things right where possible and learn for the future.

Requesting information in an accessible format

If you need rubbish collection information for Kingston upon Thames in a different format, we will do our best to help. This might include providing details in large print, easy read, audio, or another accessible format that better meets your needs.

When you contact us, please tell us which information you need, the format that would work best for you, and how we can contact you. We will review your request and respond as soon as we reasonably can.

Contacting us about accessibility

If you have difficulty using our online rubbish collection information for Kingston upon Thames, find an accessibility problem, or need an alternative format, you can contact our team by email or telephone. Please include as much detail as you can about the issue you are experiencing, including which page or service you were trying to use and what assistive technology or device you were using.

We take accessibility concerns seriously and will work with you to find a suitable way to provide the rubbish collection information or support you need in Kingston upon Thames, as well as using your feedback to improve our services for other residents.